About Us
Grand Eagle Retail is the ideal place for all your reading and
entertainment needs! With fast shipping, low prices, friendly service
and over 1,000,000 in stock books, CDs and DVDs - you're bound to find
what you want, at a price you'll love!
Shipping & Delivery Times
All items (including priority shipping) are subject to a 2-4 working day
handling period before they are dispatched. We will notify all customers
via email once their orders have shipped.
Unless otherwise stated, economy services are used and delivery will
take 3-12 working days, depending on the item purchased and the delivery
location.
A Priority shipping option is available at checkout for some items, and
if selected, delivery is 3-6 working days after handling.
International deliveries will take 1-6 weeks.
NOTE: We are unable to offer combined shipping for multiple items
purchased. This is because our items are shipped from different
locations.
Returns
If you wish to return an item, please consult our Returns
Policy as below:
- Please ensure that you contact Customer Services and request a Returns
Authorization before you send the order back to us. Returns which are
not prearranged cannot be accepted.
- If you wish to request a return,
please ensure you contact us within 10 business days of delivery.
- Returned goods must be received within 30 days of the original shipment
to the customer.
- Returns must be in resellable condition.
- Any returns are shipped at the customer's risk. Grand Eagle Retail does
not take
responsibility for items which are lost or damaged in transit.
- Accepted returns will be refunded by the method by which you paid.
- For purchases where a shipping charge was paid, there will be no refund
of the
original shipping charge.
- For purchases where shipping was free, returned items will be refunded
less a restocking fee of 10%.
Additional Questions
If you have any questions please feel free to Contact Us.